At The Vape Don, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our return and refund policy below.
Returns
- Eligibility: Products must be returned within 14 days of receipt. Items must be unused, in their original packaging, and in resalable condition.
- Non-Returnable Items: The following items cannot be returned:
- E-liquids that have been opened.
- Disposable vapes.
- Clearance or final sale items.
- Process:
- Contact us at support@thevapedon.com with your order details and reason for return.
- Our team will guide you through the return process.
Refunds
- Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed back to your original payment method within 5-7 business days.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping is the responsibility of the customer.
Exchanges
We only replace items if they are defective or damaged. For exchanges, email support@thevapedon.com with proof of the defect.